Privacy Policy

Our services and your privacy

We know your personal information is important to you, so it's important to us. Our privacy policy details how your information is used when you use our Services. By using our Services, you're also agreeing that we can process your information in the ways set out in the Privacy Policy, so please read it below.

ABIQUIÚ LAKE VACATIONS PRIVACY POLICY.  Effective June 4, 2018

 

Abiquiú Lake Vacations (ALV) cares deeply about the privacy of its visitors and users and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to users of our Services. 

 

INFORMATION COLLECTED AND HOW WE USE IT

 

We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying). Your information will not be sold or released, under any circumstances, unless by direction of subpoena or law enforcement investigations. 

 

We collect your personal information and data in the following ways:

 

  • When you make an inquiry or reservation through the Site, we collect certain information from you, including your name, email, payment information (including credit card numbers)

  • When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

    • We collect Device Information using the following technologies:

      • ALV and other third-party services may use cookies and similar tracking technologies throughout our services. These technologies are used mostly for stability, security, functionality, performance and advertising purposes. You may block, opt-out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources – but please note that this may adversely affect the way you experience our services.  

      • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record or training purposes, to improve the quality of our offering and to prevent and detect fraud

  • From our third-party partners (including, for example, Online Travel Agents such as VRBO, AirBNB, TripAdvisor and Booking.com) if you make an inquiry or reservation

  • Credit/debit card information is collected in order to process reservations/bookings made on the Site. Credit/debit card information may also be requested over the phone when a booking is being made. 

  • Our Services include certain Social Media features and widgets, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Site and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours. 

  • We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc.).  We may use data provided by you to serve you better and meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information simply to browse our website or book a reservation.

  • For the protection of our home, staff and guests, we may capture video of the external front door through a RING doorbell system.  There are no recording devices inside the home or in the private areas of the home.

 

We may use your personal information & data in the following ways:

 

  • To administer a booking inquiry or reservation

  • To process payments via credit/debit cards.  Credit/debit card information is stored on a secure system and will only be accessed when necessary to take payments. This data will be kept for as long as is necessary to fulfill your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.

  • To send emails or place phone calls in relation to your arrival, stay or departure

  • To contact you on departure 

  • Other communications, for example: responding to requests or general customer service, such as greetings cards or correspondence

  • To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services

  • To provide our guests with ongoing customer assistance and technical support

  • To contact our site visitors and guests with personalized service-related notices and promotional messages.  We may use your Personal Information to send your promotional and informational messages and content. You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.

  • We may also contact you with service and billing-related messages and content if you have booked a reservation.  You will not be able to opt-out of receiving such messages. 

  • We may post your first name and city on our Facebook page 

  • We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

  • How we use Cookies: As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. Please note, if cookies are disabled, the online browsing experience may be limited. We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details.

 

THIRD PARTY PARTNERS

We work with carefully selected Online Travel Agents (OTAs), such as VRBO, TripAdvisor, Booking.com and others. When you inquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. vacation home reserved, dates of stay, contact information) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. 

 

We use third party software to host our website, process inquiries and reservations and process online credit card payments.  Your Personal Information may be maintained, processed and stored by a third-party provider as necessary for the proper delivery of our Services and as may be required by law. Our affiliates and service providers that store or process your Personal Information on AVH’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards.

 

Our website provider has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and they regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. They also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and third-party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy. Regardless of the measures and efforts taken, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Information or any other User Content you upload, publish or otherwise share with ALV or a third-party partner. We therefore encourage you to set strong passwords for your and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

 

Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

 

NON-DISCLOSURE TO THIRD PARTIES

We do not share your data with any other company for marketing purposes. We may share your data with agencies such as law enforcement or governmental organizations where we are required to make such disclosures by any applicable law. We may share your data with banks and payment providers, to authorize and complete payments. We may pass your information to our third-party service providers, agents, sub-contractors and other associated organizations for the purposes of completing tasks and providing services to you on your behalf (for example to process payments and send you email). 

 

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. 

 

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes. 

YOUR RIGHTS

 

Upon request ALV will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by contacting ALV and DiscoverAbiquiu@yahoo.com.

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at DiscoverAbiquiu@yahoo.com.  

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill a reservation or inquiry you have made or to pursue legitimate business interests listed above. Your information will be transferred outside of Europe, including to Canada and the United States.

Info@DiscoverAbiquiu.com

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