COVID-19 Travel Update
Policies and Rules
We are NM Safe Certified and trained in COVID-Safe Practices to offer our guests the highest level of service, provide the most comfortable stay, and keep you and our staff safe. As the only Abiquiu area vacation homes to have received this designation, it shows our commitment to keeping everyone safe. #NMSafeCertified
The safety and well-being of our guests and staff are the highest priority at The Grand Hacienda Bed and Breakfast and Abiquiu Lake Vacation Homes (The Casita del Lago and Abiquiu Lake Mesa). Our hearts go out to everyone who has been impacted by COVID-19.
We appreciate the trust you place in our team to ensure a safe and healthy get-away. We have worked hard to ensure our guests experience a rejuvenating, private getaway, and we want to update you on our COVID modifications and procedures. We are following the New Mexico COVID Safe Practices set out by the New Mexico Department of Health.
Natural Social Distancing
Our properties are remotely located and naturally provide for social distancing and isolation.
Rental Homes: you have the entire home to yourself with complete isolation. We thoroughly clean and sanitize the home and hot tub between guests. Our cleaning staff is following strict protocols for everyone’s safety. Check-in and check-out is done remotely so there is no required contact.
Bed and Breakfast: while the B&B was built for community, it also naturally provides for isolation and distancing. Rooms are thoroughly cleaned between guests, and the common areas and hot tub are sanitized multiple times throughout the day. Each room has its own private entrance from the courtyard, private bathroom, private outdoor patio/portal with chimenea fire pot, and a door code entry so you can check-in and check-out remotely. We have many outdoor areas and seating where you can relax with safe distancing from others. Because we are a small three-room B&B, you can easily find your own isolated spaces outdoors. See additional information below for breakfast and community areas.
We are following CDC recommended health precautions:
Social Distancing shall be in effect, and we ask everyone to refrain from shaking hands or hugging staff L.
All staff shall wear masks and gloves, and guests are encouraged to do the same.
Heightened disinfecting protocols are in place.
Enhanced Cleaning and Sanitizing
While we have always been committed to rigorous cleaning and maintaining the highest standards of cleanliness, we now have also implemented more proactive and preventative sanitizing measures. This includes routinely cleaning all frequently touched surfaces throughout the property and taking extra time to disinfect every light switch, door knob, hand rail, desk, tables, remote controls, window crank – if you can touch it, we are disinfecting it! For the bed and breakfast, we are sanitizing the common areas throughout the day. We are taking extra precautions to keep our rooms, homes, common areas and hot tubs clean and disinfected for you, our staff and our community – so when you arrive you don’t have to worry and can relax and enjoy.
Self-Check-In and Check-Out
All guests will be given directions and door codes so you can enter the property without a personal check-in. Just head to your home or room after the designated check-in time, enter your code into the door, and start your vacation. For our bed and breakfast guests, you will find a property map in your guest suite showing you common areas. If you have any questions, you can call or text us and we will respond immediately.
If you would like to make a purchase from the Mercado, you may now order items online and pay online – we will deliver your items to your room or house.
Cancellation Policy During COVID
We now offer Cancel For Any Reason trip insurance from a third-party that will further assist you with uncertainty. For reservations after August, 2020, we are now following our normal cancellation policy. We appreciate your support during these challenging times, and the trust you place in us. Please contact us with any questions.