Policies and Rules

COVID-19 Travel Update

The safety and well-being of our guests and staff are the highest priority at The Grand Hacienda Bed and Breakfast and Abiquiu Lake Vacation Homes (The Casita del Lago and Abiquiu Lake Mesa).  Our hearts go out to everyone who has been impacted by COVID-19.  

Some of you had to cancel reservations with us, and we were happy to provide refunds and gift certificates for future stays. We hope when you are ready to travel again and escape the crowds, you will consider returning…we will be here for you.  Many of you also quickly booked reservations as space opened up, knowing this area is remote and the perfect spot for social isolation. We appreciate the trust you place in our team to ensure a safe and healthy get-away. 

We have worked hard to ensure our guests experience a rejuvenating, private getaway, and we want to update you on our COVID modifications and procedures.

  • We are open!
    We are closely following the New Mexico Health Department and Governor’s office to guide us as we monitor the coronavirus COVID-19 situation.  Because we hold a bed and breakfast license and are considered “lodging” in New Mexico, we are able to remain open during these challenging times, although at 25% occupancy through May 15.  We are carefully managing the 25% maximum occupancy so you can depend on your reservation once we confirm with you. At this time, many public buildings, state parks and most vacation rental homes are closed until May 15.  We will post updates about openings on the community Facebook page: www.facebook.com/DiscoverAbiquiu.  
     

  • Natural Social Distancing! 
    Our properties are remotely located and naturally provide for social distancing and isolation. 

    • Rental Homes:  you have the entire home to yourself with complete isolation.  We thoroughly clean and sanitize the home and hot tub between guests.  Our cleaning staff is following strict protocols for everyone’s safety.  Check-in and check-out is done remotely so there is no required contact.

    • Bed and Breakfast: while the B&B was built for community, it also naturally provides for isolation and distancing.  Rooms are thoroughly cleaned between guests, and the common areas and hot tub are sanitized multiple times throughout the day. Each room has its own private entrance from the courtyard, private bathroom, private outdoor patio/portal with chimenea fire pot, and a door code entry so you can check-in and check-out remotely. We have many outdoor areas and seating where you can relax with safe distancing from others.  Because we are a small three-room B&B, you can easily find your own isolated spaces outdoors. See additional information below for breakfast and community areas.
       

  • Safety First!
    We are following CDC recommended health precautions: 

    • Social Distancing shall be in effect, and we ask everyone to refrain from shaking hands or hugging staff L.

    • All staff shall wear masks and gloves, and guests are encouraged to do the same.

    • Heightened disinfecting protocols are in place.
       

  • Enhanced Cleaning and Sanitizing.
    While we have always been committed to rigorous cleaning and maintaining the highest standards of cleanliness, we now have also implemented more proactive and preventative sanitizing measures. This includes routinely cleaning all frequently touched surfaces throughout the property and taking extra time to disinfect every light switch, door knob, hand rail, desk, tables, remote controls, window crank – if you can touch it, we are disinfecting it! For the bed and breakfast, we are sanitizing the common areas throughout the day. We are taking extra precautions to keep our rooms, homes, common areas and hot tubs clean and disinfected for you, our staff and our community – so when you arrive you don’t have to worry and can relax and enjoy.
     

  • Self-Check-in and Check-out! 
    All guests will be given directions and door codes so you can enter the property without a personal check-in.  Just head to your home or room after the designated check-in time, enter your code into the door, and start your vacation. For our bed and breakfast guests, you will find a property map in your guest suite showing you common areas. If you have any questions, you can call or text us and we will respond immediately.
     

  • Gift Shop/Mercado is open!
    If you would like to make a purchase from the Mercado, you may now order items online and pay online – we will deliver your items to your room or house.
     

  • The Grand Hacienda Bed and Breakfast: New – Temporary - Rules!
    Due to COVID concerns, we closed the Bed and Breakfast for several weeks while we put procedures in place for everyone’s safety. We are now open with the following protocols: 

    • We encourage self-check-in procedures.

    • Please adhere to social distancing.  There are at least nine different areas on the B&B property for relaxation so you can easily enjoy the space with proper distancing.

    • Breakfast can be enjoyed in the Great Room (at least 6 ft away from others), outdoors at one of the wonderful tables, or privately in your guest suite or on your private portal.

    • There will be no self-serve food – only plated entrees served by staff.

    • The specialty coffee station will be closed for guest use.  Each guest suite has its own Keurig coffee maker, and our staff is pleased to make you a cappuccino or latte if you would like one. 

    • Guests now have the option to reserve an hour time slot in the common area kitchenette for preparing lunch or dinner; and an hour time slot in the hot tub.  Please text us (224-600-4642) to reserve these amenities, or sign up on the sheet in The Great Room.  

    • Unfortunately, we must suspend our evening social activities.  We will, however, still be providing evening treats.  Treats will be plated for each room and available for pick-up in The Great Room.

    • If you are staying more than one day and require new towels or trash removed, please text us. Our housekeepers will not be entering your room during your stay.

    • We now offer an option for guests who choose to stay with a room only, without breakfast or evening events.  This additional discount will be an option during the check-out process.
       

  •  Flexible Cancellation Policy during COVID.

 

We now offer and encourage you to purchase Cancel For Any Reason trip insurance from a third-party that will further assist you with uncertainty.

 

We have also added a flexible cancellation policy for those of you who book direct with us.  We have worked very hard to change dates, give cancellation gift certificates or provide full refunds for all our guests who chose not to travel in March, April and May.  It is always safest to book directly with us so we can use our policies, and not the policies of an online travel agent.  We may update this policy if the COVID restrictions are extended.

For reservations made before March 16, 2020:  

For stays between March 16 and May 31: your reservation may be changed or canceled at no charge up to 5 days before your scheduled arrival if the cancellation is COVID-related. For stays in June, 2020: your reservation may be changed or canceled at no charge up to 5 days before your scheduled arrival, and your refund will be in the form of a cancellation gift certificate which can be used for a future reservation.  Currently, stays after June fall into our normal cancellation policy, although we may update this as the situation changes.

 

For reservations made after March 16, 2020: 

Reservations for stays through June, 2020, may be changed or cancelled at no charge up to 5 days before your scheduled arrival, and any refund will be in the form of a gift certificate for future use at any of our properties. Currently, stays after June fall into our normal cancellation policy, although we may update this as the situation changes.

Cancellation gift certificates can be used without restrictions for future stays at any of our properties and do not expire. Cancellation gift certificates cannot be exchanged for cash. 

 

We appreciate your support during these challenging times, and the trust you place in us. Please contact us with any questions.

Stay well…and stay in touch!
Carolyn & Tom

 
 

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© 2020 by Abiquiú Lake Vacations, LLC
The award-winning hosts of Discover Abiquiú | Abiquiú Lake Vacations also manage The Grand Hacienda, an Abiquiú Lake B&B experience

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